AirPods Pro Cutting Out On iPhone After Firmware Update

AirPods cutting out on iPhone

AirPods cutting out on iPhone

Are your AirPods Pro cutting out on iPhone during music playback? Is the audio working intermittently with both Apple Music and Spotify streaming services? Does this happen after the latest firmware update?

AirPods Pro Cutting Out On iPhone

AirPods Pro cutting out on iPhone
This issue has been initially reported by Dan on our AirPods 4A402 firmware review page:

“I’m getting audio cutting out every minute or so while playing music (downloaded to the phone as well as when streaming). This didn’t happen with previous versions (am carrying my phone in the same place as before).”

The problem has been also confirmed by Octavio L.:

“Also experiencing cut outs when playing music, both Spotify and Apple Music. This was not happening before update this week.”

Are you also experiencing this AirPods cutting out issue? Use the comments section and share your feedback. We’re trying to see how widespread this issue is and file a bug report to Apple. Please provide as many details as possible, like iPhone model, iOS version, AirPods firmware version.

How To Fix AirPods Pro Cutting Out On iPhone

It’s unclear yet if this issue will have to be fixed in an upcoming software update, or if we’re dealing with isolated incidents. Until more info becomes available, you can use the following troubleshooting options:

1. Reset AirPods Pro

how to reset AirPods
Affected users have mentioned that restarting both iPhone and AirPods won’t help as neither does removing AirPods and reconnecting.

However, you can try to factory reset the Bluetooth earbuds:

  • 1. With the AirPods connected, open Settings on iPhone and browse for Bluetooth.
  • 2. Tap the i icon next to the [Airpods name].
  • 3. Go for Forget This Device and confirm your selection.
  • 4. Bring back AirPods in their case, but keep the lid open!
  • 5. Reset AirPods by pressing & holding the Setup button for 15 seconds until the status light flashes amber and then white.
  • 6. Close the lid. Wait for 10 seconds. Open the lid and reconnect AirPods by following the on-screen instructions.

Fact: For more details about factory resetting AirPods, tap here!

AirPods Pro Cutting Out Workaround

AirPods Pro not cutting out on iPad
It seems that this issue only occurs when the Bluetooth earbuds are airplaying from iPhone. If you have an iPad available, I recommend you to switch for it.

Simply, open Apple Music or Spotify on your iPadOS device and the AirPods will automatically connect to the tablet.

Did the above troubleshooting sequence fix AirPods Pro cutting out issue? Do you have a better solution? Use the comments section to share your feedback.

Related: Other issues reported for the AirPods Pro are:
Noise Cancellation turning off unexpectedly after 4A402 update.
AirPods connect to iPhone card keeps popping up every time.
Notify when left behind notifications not working properly.