How To Fix iPhone X With Green Lines On The Display
Last updated on June 10th, 2020 at 03:58 pm
Posted in News by Tyrone on November 10, 2017
iPhone X with bright green line on Display. Source: Twitter
However, today, one week after the release, a couple more iPhone X units, experiencing green lines on their displays, have surfaced. Differently from last week’s blue lines incident, all the units have worked like a charm, when they were delivered and the flaw started occurring in the past few days. The green lines traverse, vertically, the entire OLED display and are mostly situated either on the left or right edge of the screen.
Fixing The iPhone X Green Lines On The Display
If you’re one of the unlucky ones that experiences a green line on the display, you’re most likely dealing with a hardware issue and there is little that you can do yourself to fix. You can attempt to restart your device and see if this fixes the problem. Power off the iPhone X and turn it back on or force restart it. If the green line disappears, remain on guard because it could re-appear a short while later, as reported by one of our readers.
Remember, the iPhone X that experience a mechanical shock and got the Face ID has been disabled prompt because the internals of the TrueDepth camera came out of position? The issue was fixed with a restart, but surfaced back every time when a certain number of faulty unlocks were registered.
Conclusion: All that you can do is bring back your device to the Apple Store or contact Apple’s support staff. Don’t attempt to tear it down yourself, you’ll void the warranty!
iPhone X Units Affected By The Green Line Display Problem
Below you can check out a series of units that have been hit by the green line trouble:
Are you among the unlucky ones? Let us know in the comments section available below if you managed to solve the problem!
Update: We’ve got mixed results so far. ‘JJ’ got his phone replaced even months after acquisition, while ‘Hector’was refused a replacement, one day after his warranty expired. What about you?
Related: You might be also interested in how to fix iPhone screen displaying a green tint discoloration after unlocking!
They gave me a new phone even months after I got it.
Thanks for sharing.
Daughter just been to Meadowhall in Sheffield in the UK. Last 2 green lines suddenly appeared down middle of iPhone X screen. Apple staff told her she had dropped it. The phone is 7 months old. My daughter told them she had not dropped it. Then they said no problem with green lines down the screen. She is fuming as we live 90 miles away from store. So, now we will contact Apple head office!
Thanks for your feedback Margaret. Can you update us about how the situation worked out?
1 day after warranty expires – green line appears on my iPhone X – took it to the Apple Store the very next day. They were more accusatory, then they were helpful. Everything they did, was look for fault on my side. First words out of the lady’s mouth is this is not a known issue, you must have dropped it. Then examined my phone very well looking for any sign of damage or water damage. Found none, as a matter of fact, looked new as it came out of the box… Told me, to fix it it will cost aprx $275.. I said this is a known issue and she tells me, Apple has no knowledge nor has claimed an issue with this line. And the proceeded to tell me, I must just have bad luck.. So if Apple Store not going to help even after 1 day out of warranty. I have no hope. I can’t find anyone with a solution.
Thanks for your comment Hector. Did you get any breakthrough or you had to pay for the screen replacement?
I know, they do everything to not replace the phone. So i do change the display myself.
Thanks for commenting. Can you share how much you paid for the screen replacement?
I dropped mine and it now has green lines running left to right and will not come on. Has anyone had one repaired? Tell me what problem it was and how much did it cost to repair the screen?
If you dropped your device you will have to pay for a repair. It will be cheap (around $30) if the device is covered by AppleCare+ and you don’t have more than one incident on record. You can check the warranty status here. Expect a large bill (around $300) if your iPhone isn’t covered by warranty.
Very disappointed with apple support where they cant fix an issue which is a hardware malfunction of theirs. I have to call support everyday and nothing is done. The green line is not the only issue it also comes with the touch on the phone getting inactive and the phone is not usable at points. The iPhone X has to be sold with the warning that this may happen at any time and if that was told when I purchased it, I certainly would not have got it.
Hi Andreya. Thanks for sharing your issue. Can you please mention if you ever dropped your iOS device? Also please mention how old your iPhone X is? How many usage days (years) you got until the green line showing up on the display?
My new iPhone X screen brings out a green display
Hi Chendy. Is your iPhone X experiencing the green line problem or an overall green tint on the display as described here?
My husband and I both have the vertical green lines on our phone. Apple phone support says it will be over $500 to fix it. We have had the phones for 2 years. they said that if we had Apple Care it wouldn’t cost that much. We are already signed up for the new phones so I guess we just have to wait. Of course when we turn our phones in on a trade they will now be worth nothing despite the fact that other than the green lines they are in excellent condition and work perfectly. Since this is a hardware problem it seems that Apple should stand behind their product even if it is out of warrantee. funny how it happened just before the iPhone 12s are coming out… We are 2 1/2 hours away from an apple store so its just not with the fight.
Vicky, thanks for sharing your experience. Yep, this sucks. How did the green lines appear? Did the phones encounter any physical shock? Did both lines occur in the same time? What iOS version are the devices running?
I’m having the same issue I have an iphone X bought outright on Ebay sept 24th. 2020. The phone has worked fine since purchase and still works fine. However the other day I made a facetime call prior to going into a store, no green line at time of the call, the phone was not dropped or damaged in anyway. However, after i was done shopping i pulled my phone out of my pocket and and there was a very bright vertical green line down the left hand side. Turning the phone on and off did not resolve this and phone is up to date on firmware.. After contacting apple, they as others have stated, will not cover the repair due to not being under warranty.. I like others think that since its an apple issue they should be held liable.. Car owners who have recalls even years after purchasing their vehicles get replacements parts and labor cost covered when its know issue and the company is at fault. The company I work for if a modems faulty or receivers not working we replace it free of charge..
Thanks for sharing your issue. Yes, that makes sense. Unfortunately, there is no way to prove that the phone wasn’t dropped or hit in anyway. That’s why Apple might be reluctant to replace it for free.
My iPhone was becoming less responsive in the past day or two. Then tonight I couldn’t enter a phone number because it kept inserting extra numbers in as I typed. Repeatedly. I restarted the phone with no improvement. I restarted again, and the green line appeared. I just got the message that my phone was paid off last week and I joked that now it would likely stop working. I do not understand how my Apple stock is doing so well. This is not acceptable.
We need to file a class action lawsuit if Apple’s response is that it must be user failure.
Thanks for the feedback Kris. Sorry to hear about your problem. Is there a chance that you might have dropped the device, or got a deep scratch on the screen? The damage that you describe usually occurs when the display has some type of physical damage caused by an incident.
My iPhone XS Max is misbehaving and I don’t know why
I charged it earlier this morning and then woke up to see a green line at the top of my phone
What could be the problem