Mail Not Working on Mac: Emails Not Loading In macOS 12.0.1
Mail not working in macOS Monterey
Are emails not loading in Mail after macOS Monterey update? They’re listed in Inbox, but when you try to open a message the read it, you just get the header but the rest of the page is blank page with no content in the body section? This seems to be a widespread macOS 12.0.1 Mail bug!
macOS Monterey Mail Not Working
We’ve got numerous reports from iPhoneTricks.org readers that complain on our macOS 12 review page, that iCloud Mail doesn’t work after updating:
Mark R. was the first one to mention this problem:
“I updated to macOS 12.0.1 a couple of days ago, now I can’t see e-mails in the Mail app. I can see my emails if I look at them through a web browser.”
Peter confirms:
“Since upgrading to 12.0.1, my emails from my iCloud account under the Apple Email app are blank. I can view them in other email services and on the web.”
Steven S. informs:
“Using iCloud for mail. The odd thing is, older mail messages are ok, it is more recent ones that don’t show the content (they show up in the list of mail, but when you try to read there is no content.)”
How to Fix Mail Not Working On Mac
It seems that a macOS Monterey bug prevents the Mail app from communicating with iCloud.
Mark P. informs that Apple support suggested him to stop using any antivirus software. After removing Avast the iCloud Mail issue has been solved!
So, if you’re using a third-party VPN or antivirus software (Avast, AVG or other) on your Mac you might want to temporarily disable it and check if this allows the Mail app to display iCloud emails!
How To: Disable antivirus functions or delete it in System Preferences -> Network -> [Antivirus Name].
macOS Monterey Mail Not Loading Workaround
If emails still don’t download from iCloud, you can read them by browsing them via Safari.
- Open iCloud.com in Safari or any other web browser.
- Sign in with your Apple ID or Mac password.
- Click on Mail and check your Inbox!
iCloud Mail Sign In Not Working
This macOS Monterey issue seems to also affect Mac users that want to set up the Mail app using an iCloud account. Mail crashes right after the Apple ID log in credentials are provided.
The following pop up is displayed: “Mail quit unexpectedly. Click reopen to open the application again”
Are you also affected by these iCloud Mail issues in macOS Monterey? Do you have a better solution? Use the comments section and share your feedback or ask your questions!
Related: Other common macOS Monterey problems are:
– Screensaver not working, displaying a black screen when using photos.
– USB hubs not working after macOS 12.0.1 update!
Same thing “Black Screen”
Thanks for this. You are right – I switched off Avast and all of the text in many e-mails arrived immediately.
I had contacted Apple and the adviser suggested that I turn off the anti-virus package too, but he did not mention that this was a known problem, (which he ought to have done).
Thanks for confirming Keith. Glad that it worked.
I do not have antivirus software on my MacBook Pro, so I cannot remove it. I can check my gmail email on my phone or through Safari, but on Mail it just shows ~ and no new mail comes in, nor can I send mail out through Mail on my laptop.
Thanks for the feedback. Have you tried to remove your Gmail account from Mail and add it back?
THANK YOU!!! That seemed to work, the update is greatly appreciated!!
Glad it does. You’re welcome. Thanks for confirming.
Mine won’t load all the content, unless I authorise it, but I don’t like it. If I disconnect Avast it works, but it won’t stay disconnected, and I’m not finding a way to make it permanently so. It seems the only way will be to remove it. Very strange Apple are suggesting this, extra security to read an email, but if you don’t want it, you have to delete any virus security you’ve got. Is it just me or what?
I also went to Monterey on the new M1 MacPro but where as my bt interent is working off the mail app, iCloud just isn’t responding at all! I don’t have antivirus on the comp. Does anyone know if Apple are going to release an update for us or am I better reverting back to Big Sur?
Have you tried to sign out of your iCloud account and sign back in on your Mac? You can do it in System Preferences -> Apple ID -> Overview -> Sign Out.
Search function on Mail not working since upgrading to Monterey 12.0.1
Thanks for reporting this Patricia. We’re taking a closer look at it.
Same and very frustrating !!
I rebuild Mailboxes and Search works for an hour or five ,then stops working again .
Alternatively only current day’s mail displays when searching .
Anyone have a fix for this ??
Thank you .
Just did this and working -for now !
Now we will clear the Mail.app indexes. Here is how:
(found that after done ,Mail started importing all messages as if Mail had just been dowloaded anew)
Open your Library folder:
In Finder, click Go > Go to Folder.
In the box, type ~/Library and click Go.
Click and open the Mail folder.
Open the V8 folder (depending on your version, it can be V7, if Catalina, etc). If it is Big Sur, it is V8, the next version will be V9, etc.
Click and open the MailData folder.
Find Envelope Index files and drag them to the Trash. And empty the Trash.
Restart your Mac.
Open Mail and test your issue with searching Mail.
This does not FIX the issue on Monterey. The solution works for most of day then stops working again. The number of times that I have deleted envelope files is ridiculous. This is mission-critical stuff that Apple had better fix at next point release. I am an IT guy and know my way around macOS, leaving me shaking my head – this issue was also present in Big Sur, though not on my machines.
Thanks for the feedback Harry. Yes, this is an important bug that has to be fixed asap, indeed.
I am having this problem on a brand new M1 Macbook Pro and I do not have any antivirus software and the emails are being sent to a gmail account that I have loaded into Mac Mail and so mine is not an icloud problem. After the email message is open for a while, the content will populate and, then I get this message in the header that says ‘Unable to load remote content privately.’ and I have a button that says ‘Load Content Directly.’
It is an annoying bug.
Thanks for the feedback Chris. We’ve covered the ‘unable to load remote content privately’ issue here:
https://www.iphonetricks.org/fix-unable-to-load-remote-content-privately/
Are you using Private Relay on your iCloud account?
Since upgrading Mac software to Montrey 12.0.1 Gmail has stopped working. Machine hangs. I have sent report to Apple many times, but no solution so far. Gamil is working fine on safari. Also it is working finr on my android phone. Needs look by apple and release upgrade.