Amex Card Removed From Apple Pay After iOS 16 Update (Fix)
American Express card removed from Apple Pay? Have your Amex cards been unexpectedly removed from Wallet after iOS 16 update? Issue has been confirmed by the credit card service company via email? Other credit/debit cards might be affected too.
American Express Card Removed From Apple Pay
This problem has been reported by JamesV on our iOS 16 Public Beta 4 review page:
“Amex card removed from Wallet after ios 16 pb4 update. I added it back. Seems good now!”
I did not experience the same, but have found several other similar reports on Reddit.
All affected users mention that their American Express cards have been removed from Apple Pay a few hours after the update. Are you experiencing the same?
Update: Apple now mentions this bug in the iOS 16 Developer Beta 6 release notes:
“American Express cards might need to be removed and re-added to Wallet. (97990752)”
How To Fix Credit Card Removed From Apple Pay
Apparently this iOS 16 bug has an easy fix. Affected users have reported that they’ve simply re-added the cards and everything seems normal:
- Open Wallet.
- Tap the + icon, top-right corner.
- Go for Debit or Credit Card. Tap Continue.
- Scan Card or Enter Card Details Manually.
Tip: If you’re dealing with American Express cards, you should add your cards back to Apple Pay via the Amex app. This way you should get the same virtual card number.
Have you managed to add Amex card back to Wallet? Did the problem re-occur? Do you have any other issues or suggestions? Use the comments and share your feedback. We’re ready to help.
Related: Credit card not working on Apple Watch? Here is how to fix it!
Does not work for me, it is not possible to approve it about mail or SMS text
Sorry to hear this Konstantin. Does this happen also with an American Express card?
There are issues using camera or manually adding so best thing is to add Amex to apply from Amex app.
Go to amex app and then apple pay inside app and add if it says card already added on this device then remove it first as it will still be showing as still on device while its been removed
Thanks for the tips Wajahat. The question now is, if this issue is recurring, or if re-adding the card is enough for it to be fixed permanently.
Had the same issue. Remove and add back in through Amex app worked for me. Before I found this I sent feedback to Amex. Hopefully others do as well so they are aware this is widespread
Thanks for sharing Matt. Keep us updated please if the problem re-occurs or if this fix is permanent.
This happened to me yesterday on my iPad. All three of my AMEX cards were deactivated from Apple Pay. I used the wallet Apple Pay settings to delete the cards from Apple Pay and added them back. Everything seemed fine. Woke up this morning and my cards were deactivated on my iPhone but still active on my iPad. Again, deleted them via the phone and added them back. This seems more like an Apple problem than an AMEX created problem.
Thanks for sharing Linda. Yes, it’s more likely an Apple Pay problem, because it started right after the iOS 16 beta update. Please follow up tomorrow and let us know if your cards are deactivated again.
I have added back 1 of my AmEx cards twice and now that one and a second AmEx have both been “removed”. They really need to fix this.
Thanks for confirming John. So the issue is recurring. I guess we’re going to see iOS 15.6.2 soon.